The analyst who became an advocate
Many years of reading complex documents, finding what doesn’t add up, and holding systems accountable — now applied to the one system that matters most: your healthcare.
“I spent my career making sure complex systems worked the way they were supposed to. When the medical system failed my family, I knew exactly what to do — and I knew most people don’t have that knowledge. That’s why I’m here.”
— The Patient Analyst
My story
Watch: why I started The Patient Analyst — in my own words.
I began my career in 1983 as a legal secretary in personal injury law. That environment taught me something that has shaped everything I’ve done since: documents tell the real story. Court filings, medical records, insurance correspondence — every word matters, every discrepancy is significant, and the person who reads most carefully usually wins.
From there, my career took me through contract and methods analysis at American Express, and ultimately to a long tenure as a Procurement Contract Analyst II at the Florida Department of Transportation. Across every role, the work was the same at its core — read complex documentation with precision, identify what doesn’t align, and hold systems to the standards they’re supposed to meet.
Then my family received a diagnosis that didn’t add up.
Facing a disputed medical diagnosis for a family member, I did what I have always done: read every document, identified every discrepancy, and built an evidence-based case. What I found confirmed that the diagnosis deserved serious challenge. The skills I had built over many years were, quite literally, lifesaving tools.
That experience made one thing undeniable: most patients and caregivers don’t have the background to do what I did. They receive a diagnosis and feel they have no choice but to accept it. They don’t know how to read a pathology report, what questions to ask a specialist, how to challenge an insurance denial, or how to request and review their own medical records.
The Patient Analyst exists to change that. My goal is not to replace your medical team. It is to make sure you are never the least-informed person in the room.
My philosophy
Three principles that guide everything.
Every claim should be traceable to a document, a number, or a verifiable fact. Advocacy built on evidence is advocacy that holds up — in a doctor’s office, an insurance appeal, or a second opinion consultation.
The most important thing I can give a client is not an answer — it is the right question. A well-framed question to the right physician, at the right moment, can change the entire course of a case.
My role is to inform, organize, and support — never to override your judgment or your medical team’s expertise. Every client leaves more capable and more confident than when they arrived.
What I do
Services provided as a patient advocate and health-literacy educator.
- Help you review, organize, and understand your medical records
- Prepare you for specialist appointments with targeted questions
- Support second opinion requests — what to bring, what to ask
- Identify discrepancies or inconsistencies in documentation
- Help you understand your lab results in plain language
- Guide you through insurance navigation and appeals
- Help you build lasting health literacy and self-advocacy skills
What I don’t do
Important boundaries — for your protection and mine.
- Diagnose any medical condition
- Prescribe medications, supplements, or treatments
- Provide legal advice or act as your legal representative
- Replace your relationship with your medical team
- Make medical decisions on your behalf
- Guarantee any medical outcome
- Access your records without your explicit written consent
- Provide services as a licensed healthcare professional
Ready to have someone in your corner?
Whether you’re facing a new diagnosis, preparing for a difficult appointment, or simply trying to understand your own health records — let’s talk.